FAQ's

1. What are wigs and hair extensions? Wigs are artificial hairpieces that cover the entire scalp, providing a full head of hair. Hair extensions are strands of real or synthetic hair that can be added to your natural hair for length, volume, or style enhancement.

2. Are your products made from real hair? Yes, we offer a range of products made from both real human hair and high-quality synthetic materials. Each product listing specifies the type of hair used.

3. How do I choose between real human hair and synthetic hair? Real human hair offers the most natural look and feel. It can be styled, dyed, and treated like your own hair. Synthetic hair is more affordable and holds its style well. Consider your budget, desired level of maintenance, and styling options when making a choice.

4. How do I find the right color match? We provide color charts and descriptions to help you find a suitable match. You can also request color samples or consult our experts for personalized guidance.

5. Can I style my wig or hair extensions? Human hair products can be styled just like your natural hair using heat tools, curling irons, and straighteners. Synthetic hair has some limitations and should be styled with lower heat settings or no heat at all.

6. Do you offer custom wigs or extensions? Yes, we offer customization services for wigs and extensions. Contact our customer service for more information on creating a custom piece to match your preferences.

7. How do I measure for the right wig size? To measure for a wig, use a flexible tape measure to determine the circumference of your head along the hairline, from the front of your hairline, behind your ears, to the nape of your neck. Refer to our sizing guide for detailed instructions.

8. How do I apply hair extensions? We offer various types of hair extensions, including clip-ins, tape-ins, sew-ins, and more. Application methods vary, so refer to the product instructions or seek guidance from a professional stylist for best results.

9. How long do wigs and extensions last? The lifespan of wigs and extensions depends on the quality of the product, how well they are maintained, and how frequently they are worn. High-quality human hair wigs can last 1-2 years, while synthetic wigs may last 6-12 months.

10. How do I care for my wig or extensions? Proper care is essential for maintaining the longevity of your products. Use gentle shampoos and conditioners, avoid excessive heat styling, and store them in a cool, dry place when not in use. Check our care guidelines for more detailed information.

11. Can I wear wigs and extensions if I have a sensitive scalp? Yes, you can. Opt for wigs with soft, breathable caps and avoid any materials that might cause discomfort. For extensions, ensure they are applied by a professional to minimize any potential scalp irritation.

12. Can I exchange or return a product? We offer a return and exchange policy within a specified timeframe. Make sure to review our Returns & Exchanges page for detailed information on eligibility and procedures.

13. How do I find the right wig or extension style for me? Consider your personal style, facial features, and lifestyle when selecting a wig or extension. You can also consult our stylists for personalized recommendations based on your preferences.

14. Can I wear my wig or extensions while swimming or exercising? While some wigs and extensions are designed to be more secure during activities, it's generally recommended to remove them before swimming or engaging in strenuous exercises to prevent damage.

15. How do I store my wig or extensions? Store your wig on a wig stand or in a cool, dry place away from direct sunlight. For extensions, keep them in airtight containers or pouches to prevent tangling and damage.

For any further questions or assistance, feel free to contact our customer service team. We're here to help you find the perfect wig or hair extensions to enhance your look and boost your confidence!